Our Delivery Service

Please click the links below for further information about each topic, or scroll down the page as required:

DELIVERY CHARGES AND LEAD TIMES

As standard, orders over £1,000 excluding VAT will be delivered free of charge. Orders under this amount will incur a charge of £15.00 + VAT. This applies for stocked and certain direct ranges. For a full list of stocked ranges, please click here.

However, it should be noted that many of our items incur additional delivery charges regardless of the order value, due to the restrictions placed upon us by our carrier and the extreme weights/lengths. These charges are applied in place of our standard charge of £15.00 + VAT if the order is valued under £1,000 excluding VAT.

The following product ranges have extended lead times (all in working days):

ITEM

DELIVERY CHARGE

LEAD TIME

Bulky items

£20 + VAT

N/A

Pallet charge

£45 + VAT

N/A

Garantia Water Butts

N/A

5-7 days

Ecoscape Composite Decking, Fencing and Balustrades, PBSL Standard Composite Decking

£150 + VAT

Standard Composite Decking: N/A

All other Composite Decking, Fencing and Balustrades: 7-10 days

Artificial Grass

Orders under £150 ex. VAT: £20 + VAT

3-5 working days

Stone Cladding & DesignClad Panels

£120 + VAT

1-3 days

Durapost Gates, Gate Frames, Fencing Panel Kit

Orders under £1800 ex.VAT: £50 + VAT

Separate charges apply for commercial posts.

1-3 days

FH Brundle Products

Restocking fees apply.

4-5 days

Metal Privacy Screens

N/A

10 working days

London Stone Paving, Regular Stone Cladding and Corten Planters

£60 + VAT

1-3 days

Forest Garden Products

N/A

Please see details for individual products here

FloPlast Mini Gutters

N/A

1-2 days

Gabion Baskets

£45 + VAT

3 - 7 days

Hedging Screens & Green Roofs

£60 + VAT

3 - 7 days

Aluminium Pergolas

N/A

5 - 10 days

Steel Garden Edging

£65 + VAT

3-4 weeks

 

OUR COURIER PARTNERS

COURIER NAME

ORDER TRACKING

CONTACT INFORMATION

DELIVERY DAYS

NEXT DAY DELIVERY?

DX

Use online tracking portal

8am-6pm Mon-Fri, 8am-4pm Sat

Express: 0333 241 5700

Freight: 0333 241 1100

Mon-Sat

Yes

DHL

Use online tracking portal

7am-8pm Mon-Fri, 8am-6pm Sat

02476 937 770

Mon-Sat

Yes

DPD

Follow the information provided via SMS

8am-6.30pm Mon-Fri, 8am-4pm Sat, 9am-3pm Sun

0121 275 0500

Mon-Sat

Yes

Magnus/Pallex

Please contact us directly

 

N/A

Mon-Fri 8am-6pm

Yes

Own Transport

Please contact us directly

Email: [email protected]

Phone: 01206 593312

Mon-Sat

Yes

 

OUR DELIVERY AREA

LOCATION

RESTRICTIONS

ADDITIONAL CHARGES

NOTES

Mainland UK

N/A

No additional charges for location, product specific delivery charges still apply

N/A

Ireland

Jersey

Guernsey

We are currently unable to deliver to these areas

N/A

N/A

Isle of Man

Isle of Wight

Scottish Highlands

Northern Ireland

 

 

Additional delivery charge applies. Amount dependent on weight and length of product ordered. PBSL Group will contact you regarding this charge after we receive your order.

N/A

Scottish Isles

N/A

Additional delivery charge applies. Amount dependent on weight and length of product ordered. PBSL Group will contact you regarding this charge after we receive your order.

Many of our customers in the Scottish Isles choose to have their order redirected to a local haulier such as Woody's Express or Hebrides Haulage in Inverness.

 

 

Certain direct suppliers are able to ship outside of these areas depending on product quantity and availability. Please get in touch with us regarding any such queries.

 

SPLIT DELIVERIES

If you have ordered a mixture of goods that come both from us and direct from our manufacturing partners, you will be advised of this in your dispatch email. As the order is coming from two locations, you will receive two different deliveries. Delivery on direct items can have extended lead times and will need someone present to check and sign for the goods.

Occasionally, we don't have all items in stock at our main warehouse. If this is the case, we will endeavour to send the stock the same day from one of our other branches, in order to not delay delivery of the complete order. This may lead to a split delivery, dependent on the courier being used. We will contact you if there is going to be a delay due to this.

 

LABOUR AND MACHINERY

Please do not book machinery or labour until your goods have been received. Whilst every effort is made by our couriers to deliver your parcel within the stated timeframe, Deko Garden Supplies cannot be held responsible for any additional costs incurred by delays outside of our control.

 

CHECKING AND SIGNING FOR ORDERS

SIGNED FOR POLICY – T&CS

All orders should be signed for. If you are unable to sign for your delivery, you can arrange with us for a neighbour to take delivery of your order. You can also advise us of a safe place where your order can be left, although we cannot take responsibility for any shortages or obvious damages.

Please ensure that you always check the number of packages that you are signing for. If there is an incorrect number of packages or any package appears damaged, you should note this on the signature panel and advise us so that we can rectify the issue as quickly as possible. Once goods have been signed for as being received ‘complete and in good condition’, any claims are not covered by the carrier’s insurance company.

Signing for goods as ‘unchecked’ makes any claims inadmissible, so please check the number of packages and look for any signs of any damage, noting any issues on the signature panel. Although the delivery drivers are busy, they are contractually obliged to wait whilst you check your delivery.

WHAT IF I CAN’T WAIT IN ALL DAY?

There is a ‘Notes’ section of the Basket review page where you can request for your goods to be left in a safe location – just tell us where to leave the order. Please note that we cannot take responsibility for any shortages or obvious damages if goods have not been signed for.

Please note that deliveries made by DHL (these are generally small orders with no pipe or bulky products) cannot be left in a safe location. You will be advised which carrier will be delivering your order by email at the point of dispatch.

 

REFUNDS, RESTOCKING AND RETURNS

RESTOCKING CHARGES

Please note that if returned with no fault of the product of the manufacturer, some of our products incur a restocking charge:

  • Returns of FH Brundle products are subject to a 20% restocking fee

For further information and clarification of the legislation surrounding the return of goods, and associated costs, please refer to regulation 35 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

RETURNS AND REFUNDS

Please read our Returns & Refunds policy for further details.