Our Delivery Service

Please click the links below for further information about each topic, or scroll down the page as required:

• Delivery Charges and Extended Lead Times
• Our Courier Partners
• Our Delivery Area
• Split Deliveries
• Labour and Machinery
• Checking and Signing for Orders
• Refunds, Restocking and Returns

Early May Bank Holiday Cut Off Times

Due to warehouse closures over the bank holiday weekend, any orders of stocked products placed after 12pm on Thursday 2nd May will not be despatched until Tuesday 7th May.

For orders of products delivered directly by our suppliers, please contact our customer service team.

DELIVERY CHARGES AND LEAD TIMES

As standard, orders over £1,000 excluding VAT will be delivered free of charge. Orders under this amount will incur a charge of £15.00 + VAT. This applies for stocked and certain direct ranges. For a full list of stocked ranges, please click here.

However, it should be noted that many of our items incur additional delivery charges regardless of the order value, due to the restrictions placed upon us by our carrier and the extreme weights/lengths. These charges are applied in place of our standard charge of £15.00 + VAT if the order is valued under £1,000 excluding VAT.

The following product ranges have extended lead times (all in working days):

ITEM	DELIVERY CHARGE	LEAD TIME
Bulky items	£20 + VAT	N/A
Pallet charge	£45 + VAT	N/A
Garantia Water Butts	N/A	5-7 days
Ecoscape Composite Decking, Fencing and Balustrades, PBSL Standard Composite Decking	£150 + VAT	Standard Composite Decking: N/A All other Composite Decking, Fencing and Balustrades: 7-10 days
Artificial Grass	Orders under £150 ex. VAT: £20 + VAT	3-5 working days
Stone Cladding & DesignClad Panels	£120 + VAT	1-3 days
Durapost Gates, Gate Frames, Fencing Panel Kit	Orders under £1800 ex.VAT: £50 + VAT Separate charges apply for commercial posts.	1-3 days
FH Brundle Products	Restocking fees apply.	4-5 days
Metal Privacy Screens	N/A	10 working days
London Stone Paving, Regular Stone Cladding and Corten Planters	£60 + VAT	1-3 days
Forest Garden Products	N/A	Please see details for individual products here
FloPlast Mini Gutters	N/A	1-2 days
Gabion Baskets	£45 + VAT	3 - 7 days
Hedging Screens & Green Roofs	£60 + VAT	3 - 7 days
Aluminium Pergolas	N/A	5 - 10 days
Steel Garden Edging	£65 + VAT	3-4 weeks

 

OUR COURIER PARTNERS

COURIER NAME	ORDER TRACKING	CONTACT INFORMATION	DELIVERY DAYS	NEXT DAY DELIVERY?
DX	Use online tracking portal	8am-6pm Mon-Fri, 8am-4pm Sat Express: 0333 241 5700 Freight: 0333 241 1100	Mon-Sat	Yes
DHL	Use online tracking portal	7am-8pm Mon-Fri, 8am-6pm Sat 02476 937 770	Mon-Sat	Yes
DPD	Follow the information provided via SMS	8am-6.30pm Mon-Fri, 8am-4pm Sat, 9am-3pm Sun 0121 275 0500	Mon-Sat	Yes
Magnus/Pallex	Please contact us directly	N/A	Mon-Fri 8am-6pm	Yes
Own Transport	Please contact us directly	Email: [email protected] Phone: 01206 593312	Mon-Sat	Yes

 

OUR DELIVERY AREA

LOCATION	RESTRICTIONS	ADDITIONAL CHARGES	NOTES
Mainland UK	N/A	No additional charges for location, product specific delivery charges still apply	N/A
Ireland Jersey Guernsey	We are currently unable to deliver to these areas	N/A	N/A
Isle of Man Isle of Wight Scottish Highlands Northern Ireland		Additional delivery charge applies. Amount dependent on weight and length of product ordered. PBSL Group will contact you regarding this charge after we receive your order.	N/A
Scottish Isles	N/A	Additional delivery charge applies. Amount dependent on weight and length of product ordered. PBSL Group will contact you regarding this charge after we receive your order.	Many of our customers in the Scottish Isles choose to have their order redirected to a local haulier such as Woody's Express or Hebrides Haulage in Inverness.

 

Certain direct suppliers are able to ship outside of these areas depending on product quantity and availability. Please get in touch with us regarding any such queries.

 

SPLIT DELIVERIES

If you have ordered a mixture of goods that come both from us and direct from our manufacturing partners, you will be advised of this in your dispatch email. As the order is coming from two locations, you will receive two different deliveries. Delivery on direct items can have extended lead times and will need someone present to check and sign for the goods.

Occasionally, we don't have all items in stock at our main warehouse. If this is the case, we will endeavour to send the stock the same day from one of our other branches, in order to not delay delivery of the complete order. This may lead to a split delivery, dependent on the courier being used. We will contact you if there is going to be a delay due to this.

 

LABOUR AND MACHINERY

Please do not book machinery or labour until your goods have been received. Whilst every effort is made by our couriers to deliver your parcel within the stated timeframe, Deko Garden Supplies cannot be held responsible for any additional costs incurred by delays outside of our control.

 

CHECKING AND SIGNING FOR ORDERS

SIGNED FOR POLICY – T&CS

All orders should be signed for. If you are unable to sign for your delivery, you can arrange with us for a neighbour to take delivery of your order. You can also advise us of a safe place where your order can be left, although we cannot take responsibility for any shortages or obvious damages.

Please ensure that you always check the number of packages that you are signing for. If there is an incorrect number of packages or any package appears damaged, you should note this on the signature panel and advise us so that we can rectify the issue as quickly as possible. Once goods have been signed for as being received ‘complete and in good condition’, any claims are not covered by the carrier’s insurance company.

Signing for goods as ‘unchecked’ makes any claims inadmissible, so please check the number of packages and look for any signs of any damage, noting any issues on the signature panel. Although the delivery drivers are busy, they are contractually obliged to wait whilst you check your delivery.

WHAT IF I CAN’T WAIT IN ALL DAY?

There is a ‘Notes’ section of the Basket review page where you can request for your goods to be left in a safe location – just tell us where to leave the order. Please note that we cannot take responsibility for any shortages or obvious damages if goods have not been signed for.

Please note that deliveries made by DHL (these are generally small orders with no pipe or bulky products) cannot be left in a safe location. You will be advised which carrier will be delivering your order by email at the point of dispatch.

 

REFUNDS, RESTOCKING AND RETURNS

RESTOCKING CHARGES

Please note that if returned with no fault of the product of the manufacturer, some of our products incur a restocking charge:

• Returns of FH Brundle products are subject to a 20% restocking fee

For further information and clarification of the legislation surrounding the return of goods, and associated costs, please refer to regulation 35 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

RETURNS AND REFUNDS

Please read our Returns & Refunds policy for further details.